Privacy Policy

​

In this Policy, “Nexa Facility Services Pty Ltd”, trading as “Spin Express,” “we,” “us,” or “our”, is the entity that facilitates laundry and ironing services through its online booking software.

Collection and Use of Personal Information

The type of personal information we collect will depend on your dealings with us. We may collect personal information when you:

• Make an enquiry with the Spin Express (via email, phone or web form)

• Subscribe to any newsletter or mailing lists through the Spin Express’s website, social media or other online digital campaigns

• Book a laundry service with us

• Create a profile or account on our website or booking app

The personal information we collect may include:

• Name and contact details (address, email, phone number)

• Payment information

• Service preferences and requirements

• Communication with us

• Information from your use of our website and booking app

We use your personal information for:

• Responding to and fulfilling requests for our services

• Processing payments

• Communication through our e-Newsletter mailing lists

• Conducting marketing, feedback and research activities

• Performing other functions and activities relating to our organisation

• Enforcing our rights under our Terms of Service

• Maintaining our relationship with you

• Complying with our legal obligations

We will not ‘spam’ or sell your email address or personal information to third parties.

We may use your personal information to inform you about similar products or services that we provide, unless you indicate that you do not wish to receive such communications by clicking the “Unsubscribe” link at the bottom of any promotional email communication.

Use and Disclosure of Personal Information

We will not give your personal data to any third party for marketing purposes.

Your personal information will only be viewed by Spin Express staff who require access to provide services to you.

We may disclose personal information to third parties in limited circumstances:

• Service providers who assist in our business operations (payment processors, IT providers, etc.)

• Government authorities when required by law

• Professional advisors (legal, accounting, etc.)

• With your consent, or as otherwise permitted by law

Online Services and Data Collection

Our website and booking app use ‘cookies’ to enhance your browsing experience and to collect information about how you use our services.

Although ‘cookies’ do not access information stored on your computer or any personal information (e.g., name, address, email address or telephone number), they do allow collection of identifiable information about your browsing habits.

You can configure your browser to refuse cookies or alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of our website or booking app may become inaccessible or not function properly.

We use encryption technologies when collecting or transferring sensitive data. We implement appropriate security measures to protect your personal information when you transmit information through our website or booking app.

Data Retention and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Certain information may be retained for longer periods to comply with legal obligations, industry standards, and for reference purposes.

Your Rights and Choices

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you

• Request correction of any information that is inaccurate

• Request deletion of your information in certain circumstances

• Be informed about how your information is used

• Make a complaint if you believe there has been a breach of your privacy

Data Breach Notification

In the event of a notifiable data breach that may cause serious harm to any individuals whose personal information is involved in the breach, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with our obligations under the Privacy Act 1988.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

This Privacy Policy applies to all interactions with Spin Express in Australia.

If you have questions about this Privacy Policy, please get in touch via our contact page.